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At OsoGrandeKnives.com, we believe that our service, low retail prices and huge selection of top-quality products sets us apart from our competitors. For all brands that we sell, Oso Grande is an authorized dealer and/or partners with trusted distribution channels so you can be certain you are buying genuine brand name products. Our experience and knowledge about the products we sell allows us to offer you a level of service that you will not find anywhere else on the Internet or at your local retail store.
We understand that you want the best value for your money. We work hard to make sure that our prices are as fair and competitive as possible, but you may occasionally find a less expensive price somewhere else.
While few other companies match our investment in customer service and our commitment to fair, reasonable terms and conditions, we don't want to lose your business just because you saw the product cheaper elsewhere. This is why we offer our Low Price Guarantee. If you have found a better price for this item at another authorized dealer (including any applicable freight or tax), we will do everything possible to meet or beat that price or offer you a discount. We'd rather sell our products and services at a "fair price" and gain your trust as a customer than to charge you more for an item you might be able to buy for less somewhere else.Low Price Guarantee Instructions:
Please email us at email@example.com or call 1-888-676-6050 to speak with one of our knowledgeable sales reps. In your email, please include:
(1) The store name, location, URL website and phone number where you saw the product;
(2) The product name and SKU number (identical brand and model number to the one we carry);
(3) The product price, including shipping charges and tax;
(4) Your contact information;
(5) Important: Price match must occur before purchase.Restrictions:
The product must:
(1) Be an exact make and model.
(2) Be new (not refurbished or reconditioned, not an "open box" item, not a demo piece) and in its original packaging with all of its accessories;
(3) Be in stock with the discount price currently advertised;
(4) Store must be an authorized dealer of the item;
(5) Not be a closeout or clearance item;
(6) The price considered will be the total price (including shipping charges).Other Rules:
Price matching does not apply to membership clubs or auction sites (ie E-Bay).
Typographical errors will not be matched.
Price matching will only be honored for stores in the United States.
Offer limited to a maximum of one price match per item.
Offer limited to stock on hand.
All price matching is at the discretion of Oso Grande and is subject to change at any time.
Just an FYI as to why I do business with you. Last Christmas after calling on the status of a knife I ordered, I learned it was out-of-stock. Ultimately you took care of me and expressed mailed-at no charge, the replacement I ordered. The knife arrived on time + you threw in a free small CTR folding knife as well (nice)..
--Dave P - Philadelphia, PA