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Non-Returnable Items: Any used items, damaged items, all consumables, clothing, apparel, footwear, headwear, gloves, eyewear, safety & protective products, flashlights, batteries, books, videos, DVD's, pepper spray, lubricants, polishes, protectants, camping and outdoor equipment, hydration packs, hydration bladders, water bottles, thermos, lighters & firestarters, tents, stoves, heaters, coolers, lanterns,watercraft and any special order items are all non-returnable items.
We cannot accept the return of used straight and double-edge razors, brushes, or other used items. All sales are final due to Health Regulations We are unable to accept the return special-ordered, personalized items and items on clearance sale. Merchandise returns must be pre-authorized by our Customer Service Department before return shipment.
I bookmarked OSO GRANDE KNIFE and TOOL CO on my favorites and shall be ordering more knives soon...you guy are my new knife & tool company! Gonna pass the word around to my friends on the excellent customer service!
--Jeff - Smithtown, NY