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Customer Testimonies and Letters

Customer Testimonials

Customer Testimonials

At OsoGrandeKnives, we strive to offer the highest level of customer service and satisfaction by making your shopping experience fast, convenient and hassle free. But don't take our word for it, read what a few of our happy customers from around the world have to say about us...

Here are several examples of actual customer testimonials to help you shop OsoGrandeKnives with confidence.


02/12/17 Customer service here was great. I was kept abreast of the back order and order fulfillment by email. Outstanding!
--Christopher S. - Wolcott, CT

01/30/17 Oso was exceptional on service, and shipping was right on time. I most definitely recommend the knife and the company. Bravo!
--Ben D. - Travelers Rest, SC

11/17/16 Thank your for easy and great customer service!
--Josh C. - Lancaster, CA

10/12/16 Thank you for your prompt response! Much appreciated customer service. Peace, Love and Happiness.
--Molly M. - Baltimore, MD

08/23/16 OGK is an excellent company to buy from. Going to order again and recommending to everyone!!!!!!!
--Christopher W. - Citra, FL

08/23/16 The customer service was very helpful and straight forward. -Andrew M. - Naperville, IL

07/31/16 Oso Grande is excellent to deal with. Thanks guys! -Anthony G. - Muskegon, MI

03/14/16 Great knife, awesome steel, and stellar customer support. I couldn't have been any more pleased. Thanks again. -Shawn C. - Victorville, CA

02/29/16 Great customer service. Prompt shipping, and email confirmation, friendly service over the phone, all at a fair price. I totally love my Spyderco Hap40 Endura. Thanks again for your services. -Sushimoto - Reselleratings.com

02/07/16 This is the 2nd Dragon I've ordered from OGK, and they never cease to impress me with their low prices, a website that's easy-to-navigate through, and their follow-through with each order. -David L - Puyallup, WA

01/12/16 Just wanna thank OsoGrandeKnives for their excellent customer service and fast shipping! They make the whole online knife buying experience a pleasure! - Happy Customer via Facebook

12/30/15 Out of all the knife places I've dealt with Oso Grande is by far the best when it comes to pricing, fast shipping and excellent customer service. -Jeffrey S - Smithtown, NY

12/29/15 Thank you for the excellent customer service! My boyfriend loves his straight razor and likes your website! You may have a new regular customer, he has an extensive pocket knife collection. :) -Kimberly A - San Diego, CA

12/26/15 I'll definitely 100% will be ordering from this company again many times in the future as the products arrived in a very quick amount of time during the holiday season which is always impressive. I will be a lifelong client of this company. -Marc P. - Whitby, Ontario, CANADA

12/17/15 I truly appreciate your business. I have never come across a company so customer service friendly and prompt as your company. I am blown away. Thank you so much. Merry Christmas. -Toby M. - Fort Collins, CO

12/06/15 Osograndeknives has excellent, fast, and friendly knowledgeable customer service. I'm so happy with their info and products. Top notch business. Thank you again. -Robert B. - Blountsville, AL

12/03/15 Quality gear. Great communication. Turn around time was within the endicated time frame -Ron G. - Spokane, WA

10/20/15 I really appreciate you going the extra mile to help me out. EXCEPTIONAL customer service. Blessings to you as well. -Donny M. - Rock Hill, SC

9/9/15 Thank you very much for the courtesy and efficiency associated with this transaction. Rest assured that I will be a return customer. -Bill P. - Appleton, WI

7/9/15 THANKS Not just for the great prices but for your patience with me dealing with my "card" issues.... P.S. + the knives were great (of course) THANKS again. -Bernard K. - North Berwick, ME

7/1/15 Great customer service as always. Oso Grande is still my number one choice for my knife and outdoor supplies. -Kenneth J. - Gulfport, MS

7/1/15 Perfection for both product and transaction. Thank you. -Michael A. - Stafford Springs, CT

6/28/15 The exceptional service from oso grande is above expectations. -S.C. - Hemet, CA

6/9/15 Very pleased with my purchase. An absolute reputable site to purchase authentic knives. I received mine very quickly with no hassle and on top of that, the people were very pleasant and helpful. I had an issue with a promo code and I sent in an email and got a response within less than 24 hours. They were very polite and accommodating. I would definitely make another purchase from this website! -Nicole L - Port Jefferson Station, NY

6/3/15 Thanks for the Great Customer Service! It's a pleasure to buy from your site! -Juan Carlos - New York, NY

5/10/15 I purchased two sets of these exceptionally priced and well made cutlery sets to give as Christmas gifts. I was very pleased with the overall quality of both the knives and the block. However, even more exceptional was the customer service provided by Bibiana when my shipment was stalled by a production slowdown. She provided super communication and kept everything on an even keel up through delivery. I couldn't ask for a better transaction. -Mike - Ashville, NC

5/6/15 I received the knives awhile ago, they are excellent, I'm happy. been looking for these Skyline Blackwash since it was discontinued, glad I found them here at Oso Grande. Just want to say Thank you for the the fast & friendly service, I appreciate it & hope to order again in the future. Thanks & have an excellent weekend. -Gary - Milford, CT

3/2/15 Super item-fast shipping - Will buy again - Nice sales people --Thanks AAA+ -Roger - Kalispell, MT

12/05/14 My order was delivered yesterday thank you for your fast service. I would definitely recommend you and buy from oso grande in the future. Ps I love the sebenza : ) -Elliott W - Huntington Beach, CA

12/02/14 Great products and customer service. I give this business 5 stars. -Rick S - Basehor, KS

11/22/14 FIVE STARS FROM ME! I ordered internationally without a hitch whatsoever. Oso's service was prompt and professional. Oso hit the bulls-eye: (1) confirmed all product availability, (2) advised me UP FRONT about all shipping and handling charges, and (3) promptly shipped and confirmed my multiple-item package. On the phone and email, the rep was congenial, clear and concise. I placed another order within several weeks. May their tribe increase. -Dan M - Victoria, BC Canada - Reselleratings.com

11/08/14 Good Customer service and High quality of Knives. -Luis G - Eagles Pass, TX

11/07/14 Many thanks for the prompt and professional, yet friendly delivery--much appreciated. May your tribe increase. -Dan M - Victoria, BC Canada

11/06/14 Just an FYI as to why I do business with you. Last Christmas after calling on the status of a knife I ordered, I learned it was out-of-stock. Ultimately you took care of me and expressed mailed-at no charge, the replacement I ordered. The knife arrived on time + you threw in a free small CTR folding knife as well (nice).. -Dave P - Philadelphia, PA

10/29/14 I ordered a Quartermaster - QTR3/templeton on sunday night it was in my mailbox Wednesday- thank you very much guys. -Rusty B - Facebook Comment

10/28/14 The guys Oso Grande Knives provided great communication and followed up promptly to all my questions. The product arrived exactly when they said it would. -Jack T - Las Vegas, NV

10/07/14 New customer, great selection, great prices, my dad and I are ecstactic with our new karambits! -David N - Fair Oaks, CA

09/22/14 Shipping was fast and the person who took my order was friendly and easy to understand. I will be back. 5 Stars!!!!! -Patrick - Austin, TX

09/12/14 Our order was received Thursday evening and my co-workers were all completely satisfied with their knives. Completely happy with the whole experience. -Jwill - Cheneyville, LA

08/30/14 Thanks for such great service before AND during the sale. Y'all had a great attitude when I was asking a dozen questions and although I know and respect that your time is money I never felt hurried. It was like I was your only customer. I've owned a service business before my accident and I know how customers need to be treated in order to get the repeat and referral business which is where your major growth comes from. You have renewed my faith that not all retailers are A-holes.

You have won me as a life long customer even if you're in CA ;) I've got to get going but I wanted to let you know that the folks I worked with were all great and a definite asset to the company. Treat them right, retain them, and the rest will just fall in place. -Ale - Austin, TX

08/30/14 I have been very pleased with the speed and service of Oso Grande Knife and Tool Company. -Paul E. - Bangor, GB

08/17/14 Thank you so much for keeping me informed as to my order. I truly appreciate it. Incredible prices... AND professional service!!! -James T. - Pacific Palisades, CA

07/20/14 Thanks for such a quality site to shop from. I always enjoy your videos and appreciate the service.. -Paul M. - Lemont, IL

07/18/14 The Armageddon arrived today. I am very impressed. Thank you and the Oso Grande team for your friendly help and the efficient processing of my order. -Thomas H - Monument, CO

07/01/14 I enjoy doing business with you and hope to do much more in the future. Thank you for all your help and great customer service. Have a great day! -Michael W - Bossier City, LA

06/25/14 I HIGHLY recommend this seller! I had an issue, and customer service really went out of their way to correct the situation! I received my item quickly and safely. The item was BETTER than described/anticipated! I am a VERY happy (repeat) customer! Will buy from again! -DDiven420 - Reselleratings.com

06/24/14 Thank you your prices are so low. The salesman at Dick's Sports showed me his Cold Steel knife and I fell in love with it. He told me about your sight! I have spent hundreds of dollars at other sights building my collection. I can buy much more for less shopping at OsoGrandeknives! Thank you all -Joe - OsoGrandeKnives Google+ Page

06/16/14 Oso Grande has an Excellent selection! Prices are fair, & customer service is Amazballs! -D.D. - Oil City, Pennsylvania

06/02/14 This was my first experience with OsoGrandeKnives.com and I was very satisfied with the ease of ordering and prompt shipping of my knife. I definitely plan on doing business with you guys again, thanks! -Derrick P - Riverside, CA

05/23/14 Thanks so much for getting my order to me in such quick time. My son really, really appreciates his new wakazashi bokken. I really appreciate your devotion to customer service. You will be hearing from us in the future. Have a great Memorial Day weekend. -Erik - Murrieta, California

05/19/14 Excellent service. I live out of Usa and they sent me the products I wanted in the time they specified. The products were in perfect condition and I totally recomend their shop, adding the excellent customer service. I hope to buy something else again. -Vakkio - Kelowna, BC, Canada

05/17/14 I want to thank Dave for his great customer service that he provided for me when i ordered my Quatermaster Hannibal QTR-4 Limo Tint. Thank You. -Mel - Gulfport, MS

05/07/14 I ordered the Cold Steel Frontier Bowie through you today by phone. I just wanted to say "thanks" for being so polite and helpful. Look forward to doing more business in the future. -MrBillybrown66 - OsoGrandeKnives Youtube Channel

04/11/14 I bookmarked OSO GRANDE KNIFE & TOOL CO on my favorites and shall be ordering more knives soon...you guy are my new knife & tool company! Gonna pass the word around to my friends on the excellent customer service! -Jeff - Smithtown, NY

03/30/14 I have purchased 5 different Granfors Bruks Axes from Oso Grande -Fast, personal and knowledgeable Service. -Travelman

03/27/14 OSO GRANDE KNIVES IS A GREAT SELLER OF SPYDERCO KNIVES WITH GREAT PRICING AND INVENTORY. ALWAYS QUICK SHIPPING AND A PLEASURE TO DEAL WITH. 100% ALL THE WAY!!!!!!! -Ralewis - Reselleratings.com

03/24/14 Thank you for the great customer service. It is why I continue to shop with you. -Eric - Naples, FL

03/13/14 Package arrived in tact. What an awesome blade. Thanks so much for your prompt and courteous service. -Erik - Murrieta, CA

03/11/14 Wow, OsoGrandeKnives is Awesome!!! Order on my new axe was fast and easy. Shipment was fast and on time, wrapped in a box, not in plastic bags like other places. Good thing I found out about them through YouTube.com by accident while searching for a new quality axe. This Gransfors Bruks Scandinavian Forest Axe has a lot nicer finishing on it and much lighter weight than my S.A. Wetterling Forest Axe. I love them both though. I might have to lock this one up and admire it only. Will continue to use my S.A Wetterling forest axe so I won't mess my new baby up. Will definitely order from OsoGrandeKnives again when the time comes! Very Very happy camper =). Thank you! Oh yeah, keep up the good work on YouTube, very informative. -Sila - Barling, AR

03/10/14 I have to say that despite trepidations of ordering online, my transaction with Oso Grande was absolutely flawless. I emailed Oso Grande about a knife availability and promptly got a response within hours. I proceeded to call and place my order over the phone. A follow up "thank you" email and tracking email was sent to me straight away and the knife, a Spyderco Delica 4 Titanium/Damascus showed up perfectly. Overall, I would be happy to recommend and order from Oso Grande again. HK -Howard - Atlanta, GA

02/18/14 Your company has a very fine selection of quality items. Many of the more popular brands are nearly impossible to get from other vendors without considerable wait times. But here it is...in record time. Good to know you had it in stock and it's on the way. Pete - Los Angeles, CA

02/17/14 I would like to thank you for the excellent service you provided on my purchase earlier last week. You promised to get my order out the same day and you followed through. I appreciate it. -Joseph - Charlottesville, VA

02/12/14 A Big shout out to osogrande. Service was fantastic and the ship Time to Canada was like four days, amazing!!! -Brad - Pembroke Ontario, CANADA

12/22/13 I recently sent an order to you, the sales team was very courteous, on the phone, I received the order very quickly,I was so impressed that I submitted an order over the computer, I'll deal with you alot in the future, and tell others of your great service. Merry Christmas!!! -Dale - Mountville, PA

01/25/13 I was able to find an Emerson Mini A-100 which was unavailable or back ordered elsewhere. The price was good and shipping was very quick (two days). I will definitely buy though them again. -Resellerratings.com

01/21/13 One of the few places that carried the product although many other places listed it, but had no stock. Fast shipping, good price on product and shipping cost. -Resellerratings.com

12/29/12 Got my knife (brother's gift) today. Thank you for getting it to me so quickly. Expect further orders from me and my family. Good job! Well done! -Ashley - Hollywood, SC

12/20/12 The support, both email and by phone was outstanding. My order was received faster than expected. The Cold Steel knife received, by far exceeded my expectations. I definitely be a return customer. -John - Lapeer, MI

12/14/12 Your customer service is wonderful and very much appreciated!!! Merry Christmas -Vanedra - Dallas, TX

11/22/12 Everything is fine, fine knives! Glad to have business with you! -Igor P - Resellerratings.com

09/07/12 I ordered an Edwin Jagger DE89 Barley razor and a hard-to-find these days Merkur 37C slant razor from these folks. Both were priced well and shipped immediately in substantial packaging. I'll be buying from them again. -NRAEndowment - Resellerratings.com

08/31/12 Great Service!!! returned wrong product with no problems!!! Bobby Mac Knife - Resellerratings.com

06/28/12 I ordered two knives on Friday and it shipped Tuesday. I received it Monday. I contacted customer service Wednesday to see if it had shipped. They responded that it had Tuesday so you might not be notified when your order ships. I am very happy with the knives. Both are CRKT one was the C/K Dragon, Wharncliffe Blade, Satin Finish, PlainEdge and the other was the Folts S.P.E.W Small Pocket Everyday Wharncliffe Fixed Blade.

I love the detail of the S.P.E.W, the handle is very nice and the blade is great! The only problem is it is almost to small for me being 6'2" I have big hands but the handle feels good with great traction for how small it is.

The Dragon is almost the perfect size, the handle fits like a glove even with how thin it is and the finger space between the sub-hilt and the hilt is just big enough and the texture nice and simple looks good and does not slip. The handle does allow the use of the stabber grip blade forward or reversed, in reversed my fingers sit nicely on the sub-hilt and my thumb rests on a grip panel against the tang. The only fault I see is the blade could be a bit shorter, at 4 1/2" it might not be legal in some jurisdictions and the pommel has about 3/8's more metal than necessary. I am planing on ordering another Dragon very soon.

-Spencer W - Resellerratings.com

05/11/12 Ordered On Friday May 4th, received it on May 9th. -Sean - Resellerratings.com

04/22/12 It's easy to write, when all you do is tell the truth. I personally do not believe you have any competition. Your attention to detail, superb staff, extraordinary products, phenomenal service, and outstanding prices ensure that. The professionalism that you all exhibit is the benchmark all others will have to try and measure up to... Perhaps notimpossible, but daunting to say the least. In having you as an "aiming point," the industry will have to improve, if it wants to even approach you, and your company... The end result will be better for everyone.

Please keep-up the great work, David. Your products, and the help your people give to your customers, could well mean the margin between life and death. Usable information, based upon skill and experience, can help people make the best gear selections for them. It's that knowledge base, that expertise, that saves the customer money, by making the "right" decisions for them. For every problem or question, there are solutions and answers. You and your people have them, and because of that, your customers are the beneficiaries.

My experiences tell me that the "bad times" are rapidly approaching. Ex-military, former instructor of history and political science, ex-banker, former broadcaster and photojournalist- all these and more, give me a slightly "different" perspective in viewing and evaluating things. Oso Grande Knife Company is uniquely placed to meet people's needs. You are to be commended for your diligence, and your unflagging efforts to meet the needs of those people who are, some desperately, trying to prepare for an uncertain future.

It is my hope, and prayer, that you stay well, safe, and prepared, yourself. All too often, those that help others, are not able to take adequate care of themselves... It's a trees and forest "thing." You can get overwhelmed with the day to day cares of running a successful business, with a large, extended family of people at work, your friends, and most importantly, those at home... I know that you're good to go, prep wise, and have a way to get somewhere safe. Don't neglect yourself, staff, or family, by over doing "it," to the point where your physical, mental, or spiritual reserves are below where they need to be.

Your knowledge and experience will be needed in the times to come. The same can be said for your employees, friends, and especially, your family. WHEN things unravel, the time differential between those first, faint warnings, and the reality of the situation perceived by others, may well be very short. You'll need to be charged-up, not depleted when the time comes to get out of Dodge, with those who mean the most to you... Rest when you can, as fatigue is cumulative, and is NOT easily replaced... The older we get, and thankfully, you're still a young man, it does take longer to recoup that lost energy...

I've bent your "ear" too much already, but Thank-You, Sir, for being where you are. You touch many people each working day, but your influence will be felt for years down the roads of time. Every time someone uses products provided by Oso Grande Knife Company, or remembers advise from one of your staff, and is able to incorporate it in their tasks, they'll be your legacy. It's a legacy of selfless professionalism, excellence in action.

God Bless You, David, and all your employees...

May you all, always be well, safe, happy, and forever, free...

Sincerely Yours,

-Carter - Toquerville, UT

04/02/12 I bought a Benchmade D2 110 axis lock. Just GREAT to deal with. A 10+ out of 10. THANK YOU!! -Madd Max - Resellerratings.com

03/30/12 My dealings with Oso Grande got off to a rocky start as I was used to order shipments taking place 24 hours after being placed, however, after I realised that nowhere on their site do they state that as their policy things started to take a turn for the better...During this period of adjustment I did have some trouble with contacting customer service through the phone...! 1st attempt-Instant answer, 2nd and 3rd-Straight to the answering machine, 4th-Selected different option from customer service on phone menu and Instant answer...After calming down during my adjustment period I began using the E-Mail method of contacting customer service and received instant responses to all inquirey's after that!...Not only were they prompt in responding to my E-Mail messages, they were very courteious with their handling of the situation!...Remember, when dealing with an online entity to always check their site for shipping info, that way you can avoid becoming disappointed... Also, keep an open mind and a positive attitude, it helps when times aren't going exactly as you had planned!...

Overall I would, and in fact already have, highly recommend this site to others! Once I was able to convey my concerns to their customer service agent they did their utmost to help me out and followed through until I received my shipment! The same day I put my order through @ Oso Grande I also put an order through another knife vendor and it only took 2 days longer for my order to be received from Oso Grande...Not bad considering the way I had worked myself up by not paying attention to their site and not noticing nor looking for shipping info!

The quality of the knife purchased from Oso Grande was equal to the quality of the one purchased from the other vendor and price was also equal, however, because of their superb handling of customer service concerns, despite the slow start, they have instantly moved themselves to the top of my list of vendors for my next purchase! Respect earns respect and their respect for me has earned my respect for them both as individuals and a company as a whole! Great job ya'll and God Bless! -William - Colorado Springs, CO

04/14/10 I just received my order from you and as always the Cold Steel Products were the excellent quality that I have come to expect from them. The Customer Service and Communication from you has made this transaction a pleasure.. Your prices are some of the lowest I've found on the items I wanted and the service has been excellent. I have book marked your site and will certainly look to you for my future needs. You have an amazing selection I'm sure I'll be back often. Thanks again for an enjoyable shopping experience. -Don - Chino Valley, AZ

06/15/09 Just wanted to let you know that I received the shipment. It was just what I ordered. I am impressed with both you and TOPS!! Thanks -Ed - Mount Juliet, TN

04/29/09 I was very pleased with the knives I purchased and was also very pleased with the quick shipping of my purchase. I plan to buy knives from this company again in the near future. -Ramon - Resellerratings.com

02/12/09 Great prices, hugh selection of knives and super quick shipment. Oso provided me with a printed invoice and emailed me my shipment tracking number. They really seem to be a first class operation. I will definitely be buying from them again! -Kevin - Resellerratings.com

01/30/09 I have ordered the TOPS Tom Brown Tracker from you before. I ordered over the phone last time, and I was very pleased with the service and prompt delivery of the product. Thank you OGK! James - San Jose, CA

01/14/09 Repeat customer, always great products and service! I am very pleased with the items that I received. Thank you. -Jeff - Vermilion OH

01/04/09 Looking around the net for good sales on gear and knives. You have the largest selection and best prices. -Anthony - Vista CA

10/01/07 I bought from here before and you have the best prices anywhere. -Daniel, Acworth GA



The Armageddon arrived today. I am very impressed. Thank you and the Oso Grande team for your friendly help and the efficient processing of my order.
--Thomas H - Monument, CO