Damaged Products, Defective Products & Product Warranties: All merchandise sold by Oso Grande is covered by various manufacturers' warranties against defective merchandise. Because of the large volume of merchandise shipped, it is not possible for Oso Grande to check individual items prior to shipping. As such, every item is assumed to have left the manufacturers' factory in new, undamaged condition. Merchandise sold by Oso Grande becomes subject to the specific manufacturers warranty and is not the responsibility of Oso Grande. Items that are damaged or defective are the responsibility of the product manufacturer and accordingly, all Warranty claims should be submitted directly to the product manufacturer.
Thank you for the great customer service. It is why I continue to shop with you.
--Eric - Naples, FL
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