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At Oso Grande, our goal is to ensure your complete satisfaction with your purchase. If you are dissatisfied with your purchase, you can return it to Oso Grande within 15 days of receipt of item(s). Claims for damaged or missing items must be received within two business days of receipt of merchandise.
You have the option of exchanging the item(s) or receiving a refund of the original purchase price, less a restocking charge. Refunds on returned items will be issued in the same payment form as tendered at the time of purchase. If payment was made by credit card, once we receive the product we will credit your account. Please allow 7-10 days for a credit to appear on your credit card statement. If payment was made by check, the refund check will be issued after 10 business days from the date of purchase.
Please read all conditions below. If conditions are not met, Oso Grande reserves the right to refuse the return.
(1) In order to return an item you need to first obtain an RMA (Return Merchandise Authorization) number.
(2) To request an RMA number by phone, call Customer Service at 888-676-6050.
(3) Place the original package into a shipping carton.
(4) Include the invoice and the reason for the return.
(5) Please do not place stickers or shipping labels on the original manufacturer's package.
(6) The RMA number must be clearly written on the outer box.
(7) Ship via insured ground service with a tracking number. Return shipping charges are the responsibility of the customer. We are not responsible for lost or damaged packages.
(1) No returns accepted after 15 days.
(2) All returns MUST be pre-approved and have an authorized return merchandise number (RMA#). No returns accepted without an RMA#. RMA #'s have a validity period of 10 days from the date of issue. Returns will be handled via the phone only, no other methods will be accepted.
(3) ALL RETURNS ARE SUBJECT TO A MINIMUM 20% CHARGE (Except miss-shipped product).
(4) Shipping charges are non-refundable.
(5) All returned or exchanged items must be in new (not used) condition, in their original box, and must include all packing material, blank warranty cards, manuals, and all accessories. Oso Grande will only accept the return of "NON-DEFECTIVE/UNDAMAGED" merchandise. Items which are returned with obvious wear marks, scratches, dulled blades, missing paperwork, or original box will be sent back to the customer and no credit will be issued. Defective and/or damaged merchandise must be returned directly to the product manufacturer.
(6) All returns of merchandise must clearly show the Oso Grande authorized return number (RA#) on the outside of the package and a copy of the invoice with the return authorization must be included in the package. Unauthorized returns may be refused and returned to the customer freight collect. All returns must be sent and delivered to Oso Grande freight prepaid or the shipment will be refused. We recommend shipping through UPS or Fedex with appropriate insurance to cover the replacement cost of the item. If the item is lost, damaged, or stolen before it reaches our store, we cannot process the return / exchange, nor will we issue a refund.
(7) Non-Returnable Items: Any used items, damaged items, all consumables, clothing, apparel, footwear, headwear, facemasks, gloves, eyewear, safety & protective products, flashlights, batteries, books, videos, DVD's, pepper spray, lubricants, polishes, protectants, camping and outdoor equipment, hydration packs, hydration bladders, lighters & firestarters, tents, stoves, heaters, coolers, lanterns, watercraft and any special order items are all non-returnable items.
(7b) We cannot accept the return of used straight and double-edge razors, brushes, or other used items. All sales are final due to Health Regulations We are unable to accept the return special-ordered, personalized items and items on clearance sale. Merchandise returns must be pre-authorized by our Customer Service Department before return shipment.
(8) Refused Shipments: Shipments which are refused and returned to Oso Grande by the carrier, both International or domestic, will be subject to a 20% restocking fee, plus any applicable shipping costs.
(9) Order Cancellations: Order's cancelled prior to being charged through the customer's credit card issuer will not be assessed a return/cancellation charge. Order's cancelled at any point after the customer's credit card has been charged will be subject to a 20% return/cancellation charge. Additional shipping charges may also be incurred if the order is cancelled after the merchandise has been shipped. All orders must be cancelled via the telephone, email is not acceptable.
(10) Oso Grande is not responsible for any consequential or incidental damage resulting from the sale or use of any merchandise bought from us. We are responsible for the monetary value of the merchandise only.