Policies & Terms
Purchaser Requirements: You must be at least 18 years of age to order any product from Oso Grande Knife & Tool Company. Some items listed in our website and/or our printed catalog may be illegal to own or possess in your locality or may be illegal to possess if you are under the age of 21. It's your responsibility to check all local laws concerning the ownership, use and possession of any item listed in the Oso Grande website or catalog. By placing an order, you acknowledge that you are of legal age and that you have read Oso Grande's terms & conditions!
Various Laws: It is your responsibility to check all federal, state and municipal laws concerning the use, ownership and possession of any product in this Website and/or our printed catalog. If any product or order is confiscated by local authorities or customs, Oso Grande will not replace it. Legal action will be taken against any entrapment attempts by law enforcement agencies.
Minimum Order: There is no minimum order to be eligible for the services of Oso Grande.
Payment Policy: We accept Visa, MasterCard and Discover Card/NOVUS. In the case of backorders, we will not charge your credit card for an item until it is shipped. We also accept checks, money orders and wire transfers for pre-paid orders. Orders paid by check or money order will be delayed 15 working days for clearance. There will be a $25 charge for returned checks and/or chargebacks on credit cards. Sorry but we do not accept C.O.D. or cash orders. Applicable sales tax will be added to orders shipping to California.
Credit Card Policy: For security purposes, the cardholder name and shipping address is verified on all orders. We will only process shipments to the parties credit card billing address. Only the credit card holder may sign for the delivery. There will be a $25 charge for chargebacks. No exceptions are made to this policy.
International Sales Policy: We do not process credit card orders from customers outside of the United States or Canada. All other International orders must be prepaid with an International Cashiers Check drawn on a U.S. bank or by Western Union money transfer. All payments must be made in U.S. dollars. Please include shipping charges. Email us at firstname.lastname@example.org for an exact cost, if your order is larger or includes long items such as swords, large fixed blade knives or bulky items.
New customers: Please supply us with your complete telephone number, including the area code, when placing orders. This will allow us to call you if there is a problem with your order.
In Stock Product and Backordered Product: Oso Grande always likes to fill your order 100%. Unfortunately this does not happen all the time, mainly due to shortages of product from manufacturers. Also, many special edition and surplus items are available in limited quantities and are subject to prior sale. We apologize in advance if the item you want is sold out.
Unless otherwise notified, Oso Grande will always immediately ship all of the products in an order that are in stock. If some, but not all of the products in an order are in stock, Oso Grande will immediately ship the in stock portion of the order, unless specifically notified by the customer not to ship partial orders.
Unless notified otherwise at the time of the original order, Oso Grande will always ship backordered product as soon as we receive the product from the manufacturer.
If an item is out of stock at the time you place your order it will be backordered for you. We reserve the right to cancel very small or very old backorders. We reserve the right to accumulate small backorders for consolidation to economical shipping size. Backorders incur shipping charges, but usually at a lesser rate based on original order and items shipped.
Prices: Due to manufacturers' price increases, prices are subject to change without notice. Orders will be billed at prices in effect at time of order.
Shipping Schedule: Orders will be shipped within one (1) business day of receipt (example: orders received on Monday will be shipped by the close of business on Tuesday.) From time to time, due to volume fluctuations, this may not be possible and orders may take longer to ship. All orders are shipped from our Southern California distribution center.
Damaged Products, Defective Products & Product Warranties: All merchandise sold by Oso Grande is covered by various manufacturers' warranties against defective merchandise. Because of the large volume of merchandise shipped, it is not possible for Oso Grande to check individual items prior to shipping. As such, every item is assumed to have left the manufacturers' factory in new, undamaged condition. Merchandise sold by Oso Grande becomes subject to the specific manufacturers warranty and is not the responsibility of Oso Grande. Items that are damaged or defective are the responsibility of the product manufacturer and accordingly, all Warranty claims should be submitted directly to the product manufacturer.
Return Goods Policy: Merchandise may be returned with a Return Authorization Number issued by the Customer Service Department. Oso Grande customers MUST obtain a Return Authorization number (RA#) before attempting to return any merchandise to Oso Grande. Oso Grande will only accept the return of "NON-DEFECTIVE/UNDAMAGED" merchandise. Merchandise returned to Oso Grande must be in new (not used) condition. Items which are returned with obvious wear marks, scratches, dulled blades, missing paperwork, or original box will be sent back to the customer and no credit will be issued. Defective and/or damaged merchandise must be returned directly to the product manufacturer.
All returns MUST be pre-approved and have an authorized return number (RA#). ALL RETURNS ARE SUBJECT TO A MINIMUM 20% CHARGE (Except miss-shipped product). Shipping charges are non-refundable. No returns accepted after 15 days. No returns accepted without an RA#. RA #'s have a validity period of 15 days from the date of issue, No cash refunds on returned merchandise. Returns will be handled via email only, no other methods will be accepted.
All returns of merchandise must clearly show the Oso Grande authorized return number (RA#) on the outside of the package and a copy of the return authorization must be included in the package. Unauthorized returns may be refused and returned to the customer freight collect. All returns must be sent and delivered to Oso Grande freight prepaid or the shipment will be refused. We recommend shipping through UPS or Fedex with appropriate insurance to cover the replacement cost of the item. If the item is lost, damaged, or stolen before it reaches our store, we cannot process the return / exchange, nor will we issue a refund.
Order Cancellations: Order's cancelled prior to being charged through the customer's credit card issuer will not be assessed a return/cancellation charge. Order's cancelled at any point after the customer's credit card has been charged will be subject to a 20% return/cancellation charge. Additional shipping charges may also be incurred if the order is cancelled after the merchandise has been shipped as noted above. All orders must be cancelled via the telephone, email is not acceptable.
Lost Shipments: In most cases UPS will settle a claim for lost goods within 10 business days. In the event that a shipment is lost, Oso Grande cannot replace a UPS shipment until their investigation is complete.
Other Programs & Support. All Oso Grande merchandise is sold under the terms and conditions set forth above. All publication and distribution of OSO GRANDE catalogs and/or price lists does not constitute an offer to sell.
While every attempt has been made to insure accuracy, OSO GRANDE is not bound to honor typographical or transcription errors. All prices are subject to change without notice. Entire contents copyright 1999- Oso Grande Knife & Tool Co.
Copyright© Oso Grande Knife & Tool Company 1999-. All Rights Reserved. Oso Grande™ and OsoGrandeKnives.com™ are registered trademarks of Oso Grande Knife & Tool Company. Oso Grande Knife & Tool Company maintains a copyright on each of the screens within its website. Accordingly, any reproductions of these copyrighted screens for commercial purposes or for distribution to other persons is a violation of U.S. copyright laws and may subject you to potential civil and criminal penalties. Please be advised that you may not copy, modify, publish, transmit, create derivative works or in any other way exploit any of these copyrighted materials without first obtaining the express written consent of Oso Grande Knife & Tool Company.Disclaimer of Liability:
PLEASE READ THE FOLLOWING CAREFULLY:
Oso Grande Knife & Tool Company does not assume any liability from any use by you of any information that has been provided to you. By using the information, you acknowledge that there are potential hazards which may cause damage to you and to others. You agree to hold harmless Oso Grande Knife & Tool Company from any liability resulting from your use of the information. Oso Grande Knife & Tool Company makes no representation or warranty of any kind regarding results you may obtain from using any information, materials, products or services offered on its website. Use of their website is at the user's sole risk. UNDER NO CIRCUMSTANCES SHALL OSO GRANDE KNIFE & TOOL COMPANY BE LIABLE OR RESPONSIBLE FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES OR DIRECT OR INDIRECT DAMAGES THAT RESULT FROM YOUR USE OF THE INFORMATION ON ITS WEBSITE. Some states do not allow the exclusion or limitation of liability for consequential or incidental damages. Thus, this disclaimer is limited to the extent permitted under state law.
I must say that the service from the fine folks at Oso Grande Knives are the kind of personable professionals that any company would be proud to call a part of their family. I am delighted with my purchase and equally with the high level of customer care from Oso Grande Knives.
-Gordon O - Upland, CA
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