Shipping Policy & Rates
Free Super Saver Shipping Offer!
OsoGrandeKnives.com offers Free Super Saver Shipping on any order over $99.00 (Some restrictions apply)* and the Best Prices on all items in our store!
Check out our low prices and buy any item or combination of items over $99.00*, and we will pay for Insured Super Saver Shipping in the United States (including Alaska, Hawaii, and US Territories). We are the best in the business, and the Free Insured Super Saver Shipping is one of the many advantages of buying from us! In order to claim the free shipping credit your order must not exceed one (1) pound and must not be an oversize shipment.
For orders less than $99, OsoGrandeKnives.com is proud to offer an efficient and inexpensive basic shipping service for small items weighing 1 lbs. or less. This is a reliable and economical ground service for less-than-urgent deliveries.
Basic shipping within the USA
Basic Shipping within the USA. Basic shipping within the United States (including Hawaii and Alaska and US territories). If your order is more than $99 then shipping is free. All orders are insured against loss and damage.
Basic Shipping Options. We offer both UPS and USPS options. Some items cannot be shipped via USPS (i.e. Lighter Fluid, Pepper Sprays, Camping Gas, Combustibles, etc.) and we reserve the right to modify your shipping selection if necessary.
Delivery Time for Basic Shipments. Most orders are dispatched within 1-2 business days. Orders are shipped from our Southern California distribution center. The day an order ships does not count as a shipping day. All shipping times are calculated in business days. Packages are not delivered on weekends or holidays. Typical UPS delivery time is 2-6 days (see the delivery chart here). Typical USPS delivery time is between 2-8 days. Delivery outside the continental USA will be done via USPS and generally takes longer (i.e. to Hawaii, Puerto Rico, etc).
Expedited Shipping within the USA
Expedited Shipping. If you need an item fast you can purchase expedited shipping. Full preference is given to expedited orders and in most cases you will receive your order within 3 business days or less. Orders must be placed no later than 9:00AM PST for same day shipping.
Expedited Shipping Options. We offer both UPS and USPS options. Some items cannot be shipped via USPS (i.e. Lighter Fluid, Pepper Sprays, Camping Gas, Combustibles, etc.) and we reserve the right to modify your shipping selection if necessary.
Items Ineligible for Expedited Shipping. Some heavy, bulky or over-sized items cannot be ship via expedited shipping. In the event that an Expedited Shipping Method is selected at checkout and any item on your order is too large for expedited shipping we will refund the shipping difference and ship your order via standard shipping.
Delivery Time for Expedited Shipments. Most orders are dispatched within 24 hours. Orders are shipped from our Southern California distribution center. The day an order ships does not count as a shipping day. All shipping times are calculated in business days. Packages are not delivered on weekends or holidays.
Please do not confuse a method of shipment with a shipping commitment. If you select overnight shipping, that only guarantees that we will use that method of shipment once the item is available. It does not guarantee that you will receive the item the following day. If the item is in stock and the order is received prior to the distribution center cut off time, the shipment will most likely occur on the same day. Under no circumstances do we ever guarantee a delivery date, we only offer good faith estimates based on our historical transportation experience.
Shipping to Armed Forces APO/FPO Addresses
Military APO'S & Other Armed Forces Destinations are Welcome at no additional cost. All shipments to APO and FPO addresses are shipped via USPS Priority shipping which typically has a 5-10 day delivery time. Shipment Tracking is not available. Overnight/Next Day (Express) is not available to Armed Forces APO/FPO destinations.
When entering an order with an APO or FPO address please remember to use "United States" as your shipping country. Also please select "Armed Forces APO/FPO Addresses - USPS Priority Mail" as the shipping method. We reserve the right to modify your shipping selection if a different shipping method is selected.
International Orders: We ship around the world! We require advance payment on all international orders via Western Union money transfer. Oso Grande does not ship outside of the United States unless the order has been paid in advance. International Orders are shipped primarily via USPS and UPS but we also may ship by Federal Express or DHL at our discretion. The customer is responsible for the payment of all taxes and duties on any shipped merchandise.
International Customer Conditions: The customer is responsible for and agrees to pay for all shipping costs and all taxes and duties on any shipped merchandise. Pay via Money Transfer If items get lost, stolen, or seized by customs, we are not accountable, and cannot give a refund UNLESS the package gets returned to us. Customer must understand the laws in their country pertaining to knives and concealed carry and have proper permits were applicable. Customer agrees to pay all shipping fees for returns & exchanges, as well as warranty work.
Customs Forms and Documents: Please note that we do not falsify customs documents. We will list exact items and exact values, in accordance with national and federal laws. If you believe that your items will be seized at customs when labeled appropriately, we urge you not to place your order.
Restricted Countries: If a shipping method is not available when you checkout or if you encounter an error message it means that your country is restricted and we are not able to ship to you at this time.
By ordering from us, you agree to the above shipping conditions.
General Shipping Information
Order Status & Shipment Tracking Information: When you complete your order, you will be emailed an order confirmation. When your order ships you will be sent an email notification with your delivery confirmation number (USPS) or tracking number (UPS). Please note that items shipped USPS do not have guaranteed delivery times. They will come with Delivery Confirmation. In some cases this can be used to track a package, but generally, especially during the holidays, the package will only be scanned upon reaching its destination. If you would like comprehensive tracking with your order we strongly suggest using one of the UPS options at checkout.
Out Of Stock Items: Please specify when ordering if you don't want us to backorder an out-of-stock item. Items which are not in stock at time your order is placed are usually back in stock within 48-72 hours. For more information please read "In Stock Product and Backordered Product" under our terms and conditions.
Shipping Rate Estimates: The above shipping rates are estimates, in most cases they are accurate where the package is of standard size and one (1) pound or less and ships via USPS or UPS. Shipping for heavy, oversized, and/or multiple boxes, especially when shipped by AIR, may be more than the estimated amount. If the actual cost of a shipment exceeds our base rate shipping charges, we will never charge you more than the actual cost of shipping and insurance. Your invoice total will be manually updated off line to reflect these changes.
Oversized Items: Free or flat rate shipping offers never apply to oversized items unless specifically stated on that item page. If you use a free or flat rate shipping coupon with a mix of normal items and oversize items we may have to ask for shipping charge due to the excessive cost of shipping large items like spears, matchetes, axes, rifle bags, Pelican cases and any items exceeding one pound in weight.
Hazardous Items: Because flammable items must be sent via surface shipping, they may be shipped separately from the rest of your order. Some items cannot be shipped via USPS (i.e. Lighter Fluid, Pepper Sprays, Camping Gas, Combustibles, etc.) and we reserve the right to modify your shipping selection if necessary.
Drop Shipments: Drop Shipping orders (order's shipped to or from a third party) are subject to a $6.00 handling charge.
Lost Shipments: Should a package be lost or damaged, it is the customer's responsibility to report the loss to OsoGrandeKnives so that the problem may be addressed in a timely manner. Lost UPS packages must be reported within 30 days of the original ship date of the package. Lost USPS packages must be reported within 90 days of the original ship date. The postal service will not allow us to open a USPS claim before 45 days from the original ship date. If you feel that your USPS package has been lost, you must submit your concern in writing so that we may open a claim with the postal service. Please be aware that claims cannot be opened after 90 days, and OsoGrandeKnives assumes no responsibility for claims made after these time periods. Please note any shipment that goes out via Basic Shipping or USPS Priority Mail may not be rerouted by OsoGrandeKnives after the package is in transit.
Billing Policy: You will not be billed until the item you ordered is secured from the supplier.
Warehouse Processing Times: We strive to process & ship orders quickly and most orders are dispatched within 1-2 business days. If we expect any delays you will be notified.
Various Laws: Please note that it is your responsibility to check all local laws concerning the ownership, use and possession of any item in the Oso Grande website and/or printed catalog. By placing an order, you acknowledge that you are of legal age and that you have read our terms & conditions! If any product or order is confiscated by local authorities or customs, we will not replace it.
Basic Shipping. Efficient and inexpensive. This is a reliable and economical ground service for less-than-urgent deliveries. Typical delivery time ranges from 2-8 business days depending on your proximity and has no guaranteed delivery time.
USPS Priority Mail. Fast and affordable shipping--packages are delivered within 2-3 days.
UPS Ground. Prompt and dependable, use this economical service for routine shipments when you are not in a hurry. Delivery ranges from 1-5 business days depending on your proximity (does not deliver on weekends) and has no guaranteed delivery time.
3 Day. Use this service for delivery by the end of the third business day (not including the day it was shipped out). No guaranteed delivery time for the day the package arrives. An ideal mix of economy and guaranteed delivery. Perfect for less time-sensitive shipments. Available only in the 48 contiguous states.
2 Day. Delivery by the end of the second business day. Some locations in Alaska and Hawaii require additional transit time. Ideal for packages that do not need overnight shipment but still are in a time-crunch.This method has a guaranteed delivery in 2 business days (not including weekends) and has no guaranteed delivery time for the day the package arrives.
1 Day. This is a great option for any customer wanting to receive the package in 1 day but trying to keep it as affordable as possible. This option is guaranteed by the next business day, but delivery time is not guaranteed, and can be delivered up to the end of the day.
USPS Priority Mail International. Fast and affordable international shipping with a 6-10 day delivery window.
USPS Express Mail International. Get it fast in 3-5 business days.
The Fine Print
*Free Super Saver Shipping on orders over $99 of shippable product, excluding sales taxes. Package weight not to exceed 1 lb. Extra heavy, oversized packages, and multiple packages are excluded and will be charged the prevailing rate for USPS or UPS standard service. Available only for shipments within the United States (including Alaska, Hawaii, and US Territories) to a single U.S. address. Backordered items of less than $99 are not eligible for free shipping. Canceling items, combining orders, or changing your shipping address, speed, or preference might affect your order's eligibility for Free Shipping. If you qualify for FREE Shipping but your order also contains one or more ineligible items, you'll be charged shipping fees for those ineligible items.
** The only exceptions to our shipping rates are for extra heavy and oversized packages (Package weight not to exceed 1 lb.). We are unable to ship certain oversize packages to Alaska, Hawaii and Puerto Rico. Oversize items (such as spears, swords, machetes, axes, staff's, clubs, etc.) are identified on the relevant web pages. There is a shipping surcharge to Alaska, Hawaii and Puerto Rico using UPS 2nd Day Air and UPS Next Day Air Saver. There is a shipping surcharge for large, heavy and oversized bulky items such as swords, spears and storage cases. If an incorrect shipping address is given there will be an address correction charge of $12.00.
*** Express Shipping Rates may vary based on weight, package size and final destination. The listed rates are the minimum charge for a small one (1) pound package. In the event that the actual charge exceeds the listed minimum charge an additional charge will be added. In any event, packages weighing in excess of one (1) pound or larger than a small (12"x3"x10") package will be subject to additional charges. Extra heavy, oversized packages, and multiple packages may only be shipped via UPS ground service.
**** 3 Day Shipping is not a guaranteed delivery. In most cases it is faster than ground service and it does get to you within three (3) business days but it is not guaranteed. In the event that the actual charge exceeds the listed minimum charge an additional charge will be added. In any event, packages weighing in excess of one (1) pound or larger than a small (12"x3"x10") package will be subject to additional charges. Extra heavy, oversized packages, and multiple packages may only be shipped via UPS ground service.
By ordering from us, you agree to the above shipping conditions.
I purchased two sets of these exceptionally priced and well made cutlery sets to give as Christmas gifts. I was very pleased with the overall quality of both the knives and the block. However, even more exceptional was the customer service provided by Bibiana when my shipment was stalled by a production slowdown. She provided super communication and kept everything on an even keel up through delivery. I couldn't ask for a better transaction.
--Mike - Ashville, NC
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